FEES

For psychologists, fees are based on the fee schedule and recommendations set forth by the Psychologists’ Association of Alberta https://psychologistsassociation.ab.ca/about-paa/resources/recommended-fee-schedule/. Fees are under the discretion of each clinician and based on their training, qualifications, and the specialized nature of the service. Fee details are provided at the time of booking for a given appointment.

The time required for a given service may vary and this will be discussed with you prior to your initial visit. Initial psychological appointments/assessments are 1.5 hours, while follow-up sessions are booked in 1-hour timeframes. A “clinical hour” includes 50 minutes of direct service and 10 minutes for administrative duties. Additional time and other services pertinent to your care are charged on a prorated basis.


BILLING AND PAYMENT

You will be expected to pay for each session at the time it is held, unless it is agreed to otherwise or unless you have insurance coverage that requires another arrangement. Payment schedules for other professional services will be agreed to when such services are requested (e.g., report writing, extended correspondence via email and/or phone calls). Payment may be made in the form of cash, direct electronic transfer, debit, VISA debit, or any major credit card. An official receipt is provided at the time of payment, which you may also submit to your insurance company for reimbursement (if applicable; see below). Group participants will receive a receipt upon confirmation of registration.

Neuropsychological assessment fees are calculated and invoiced following report completion. For self-referrals, the report/feedback is provided upon receipt of payment.


COVERAGE

Services provided by psychologists in the private sector are not covered by the standard Alberta Health Care Insurance Plan. However, for many, psychological services are included in extended health care insurance packages. To avoid any surprises, it is recommended that you consult with your private health care provider to determine these terms and conditions prior to your appointment.

Insurance/third party referral or contract for service must come directly from the provider to ensure that direct billing for fees is set in place. Sessions that occur prior to the contract being set will not be covered by the contract. Third party referrals typically require reports and ongoing communication about your file. You will be asked to consent to release this information.

Fees that are not reimbursed by your insurance company may be claimed as medical expenses on your income tax return. Please consult a qualified professional to determine your eligibility.


CONFIDENTIALITY

Personal information gathered during the provision of services at Balance: Psychology and Brain Health LTD., is kept confidential, and in accordance with the Personal Information Protection Act, and Personal Information Protection and Electronic Documents Act. Personal information includes identifying information about an individual, such as their address of residence, birthdate, phone number, or email address. It can also include other identifying details, such as physical or mental health problems, information about health services received, as well as identifying details specific to an individual’s activities (work, recreation, relationships). Professional practice of each clinician is also governed by their specific regulatory body.

Client information cannot be shared with another party without informed and written consent of the client or the client’s legal guardian. Psychologists, in particular, have a legal and ethical obligation to protect your privacy, and to comply with provincial and federal privacy legislation in the collection and retention of your personal information. Personal information is kept only for as long as it is needed or required by law (10 years, or longer; see Alberta Limitations Act).

Our online practice management software, Jane, is compliant with local and national laws governing security of Personal Health Information, meaning your information is kept secure and private. More information can be found directly on Jane’s website https://janeapp.com/guide/basics/security-faq ; https://jane.app/guide/privacy-and-security/privacy-compliance-for-clinics-in-alberta

To protect your privacy during correspondence or the transfer of personal information, communication via a confidential phone line (403) 764 – 0771 and/or fax line (403) 764 – 0072, is always preferred for security purposes. Emails are treated confidential once received, but full privacy cannot be guaranteed for information in “cyber space”

Please note: Upon responding to phone calls, our clinic will not leave a voice message in the event that you are unavailable, without your consent. If you would us to leave you a voice message, please provide consent to do so in your original voice message or self-referral form.

Despite best efforts to protect your privacy, there are some legal exceptions to client confidentiality: Personal information may be shared with persons who are not related to your care (e.g., police) if, and not limited to: 1) your statements or behavior suggest that you are likely to harm yourself or someone else, b) your statements or behavior suggest that a child/children may be abused, neglected, or otherwise harmed by you or someone else, c) a subpoena from a court of law.


CANCELLATIONS/LATE/NO-SHOW POLICY

In order to provide the most prompt and efficient service for clients who require assessment or treatment, the following policies have been adopted: Appointment times are reserved exclusively for you, and without sufficient notice it is not possible to provide that time to other individuals. As a courtesy, at least 48 hours’ notice of cancellation is requested to accommodate other potential clients. It is also standard practice to require 24-hour advance notice when canceling an appointment. If you are unable to provide 24 hours advance notice by phone (403-764-0771) or email to your provider, you will be charged the full amount of your appointment, unless a medical note is presented. Given that emergencies and unforeseen circumstances do arise, one missed or cancelled appointment within 24 hours will not be charged to you. Following this, the charge will apply regardless of the reason for missing the appointment, unless a medical note is presented or at least 24 hours’ notice is given. An invoice will be mailed to all clients who do not show up or cancel without notice. This amount must be paid prior to your next scheduled appointment.

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Whether or not to proceed with your session will depend on how late you arrive and will be under the discretion of each clinician. You will be responsible to pay for the “full” session regardless of the length of time.

In the event that you will be late or need to cancel, you can call (403) 764-0771 any time, day or night, to leave a confidential voice message.

Please note that multiple cancelled initial/assessment appointments will result in you being referred to another
practice.